FAQs for Owners, Tenants, and Rental Applicants

Owners
Tenants
Applicants

Owner FAQs

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  • Our standard days on market is around 14 days. However, this is different for every property and dependent on market conditions

  • Our listing software syndicates rental listings to over 50 major listing sites, including top-tier platforms like Zillow, Trulia, HotPads, Realtor.com, and Apartments.com. It also distributes to RentPath (Apartment Guide), Zumper, Rentals.com, Rentable, Redfin, and Rentler, along with regional sites like ShowMeTheRent, and Padmapper.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do, it’s how we do it that sets us apart.

  • Item description

Resident FAQs

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  • Login to your tenant portal and you can setup autopay so you can set it and forget it. You can also pay monthly if you wish to do so.

  • Submit a work order through your tenant portal. If you have an emergency work order, please call (916) 548-4282.

    If you are experiencing a life threatening emergency, call 911 BEFORE calling us. This includes the smell of gas.

  • Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. If you submit a repair request for one of the below listed items you may be back billed for the cost of the repair.

    Common repairs you may be responsible for:

    • Toilet backups

    • Slow draining sinks or tubs

    • Garbage disposal malfunction

    • Reset electrical breaker

    • Smoke/CO2 detector battery replacement

    • Pest Control

    • Furnace filter replacement (to be done quarterly)

    This list only is comprised of common items we see, but is not exhaustive of all scenarios.

  • You can search the School Ratings website, but it is best to call the local school district directly.

  • Our regular office hours are Monday-Friday 9-5. If you have an emergency work order, please call (916) 548-4282.

  • To avoid an unauthorized pet violation fee you will need to contact your property manager with your new pet request before getting the pet.

    After it is approved by the owner, you will need to fill out a pet application through PetScreening.com. Once your pet application is approved and the pet fee is paid, we will send you a new pet agreement to sign.

  • After a renewal walkthrough is performed by your property manager, a lease renewal will be emailed to you 60 days before your lease expiration date.  You will need to sign and return it in order to be renewed.

  • Please review the California Tenants’ Rights and Responsibilities Guide.

Applicant FAQs

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  • You can browse all current rentals on the For Rent page with filters to help narrow your search. This list is usually the most accurate and up-to-date.

  • Go to Recovery-Realty.com, visit Rentals Available, and click Apply Now on the property you’re interested in. All adults 18 and older must submit an application.

  • Each applicant must upload:

    • Proof of identity

    • Income verification

    Income verification includes a secure process that confirms actual deposits by connecting to the bank account you choose.

  • Application fees are non-refundable once processing begins, including running credit.

    If your application is not processed because you are in a backup position, your fee will be refunded.

  • The application screening fee follows California law. For 2024, the maximum allowed fee is $62.02 per adult applicant, or the actual cost of screening, whichever is less.

  • Applications are handled on a first completed, first processed basis.
    A completed application means:

    • All adults have applied

    • All required history and documents are included

    Incomplete applications may be cancelled or passed over for a complete backup application.

  • No. Accuracy matters more than speed. An incomplete application can lose its place, even if it was submitted first.

  • Approved applicants have 48 hours to:

    • Pay the security deposit using certified funds

    • Sign the lease

    If this doesn’t happen, the property may be offered to a backup applicant.

  • We look at the full credit history, not just the score.
    Items that commonly lead to denial include:

    • Unpaid liens or judgments

    • Evictions or rental-related debt

    • Unpaid or collection utility accounts

    • Undischarged bankruptcies

    If you’re unsure about something on your credit, reach out before applying.

  • We don’t rely only on a set rent multiple. Instead, we review your income-to-debt ratio to be sure the rent makes sense long-term. The goal is to avoid putting anyone in a tough situation.

  • Yes. Section 8 is a protected income source.
    Voucher recipients may choose to:

    • Run credit, or

    • Provide alternative proof of ability to pay, such as benefits, pay records, or bank statements

    If credit is waived, alternative documents must be included for the application to be complete.

  • Yes, but pet screening is required after we request it. We partner with Pet Screening, a third-party service, to document pets and animals.

  • You’ll still need to register a No Pets or Animals profile with Pet Screening when requested.

  • No. Pet Screening is a third-party vendor, and their fees are non-refundable. If you have pets, additional per-pet fees may apply through that service.

  • Please wait until we ask you to complete pet registration. Registering too early can create delays or unnecessary fees.

  • No. Applications are limited to one property at a time due to the processing order.

  • Anyone 18 or older must apply, even if they have no income. Each adult is part of the screening process.

  • Application fees are only charged when a unit is available or expected to become available soon, unless you agree in writing to proceed anyway.

  • No. Each adult applicant is treated the same and charged the same application fee, regardless of relationship.

  • Yes. You’ll receive an itemized receipt showing:

    • Credit report cost

    • Processing and verification costs

    If the actual cost is less than the fee collected, the difference will be returned.

  • We do allow co-signers on a case-by- case basis. 

  • The time frame is typically dependent on how long your current or former landlord takes to respond to our request. It could be as quick as one day!

  • An application is good for 30 days before needing to submit a new one.

  • You can text or call us.

  • 48 hours

  • Yes, if asked.

  • You can apply for one property, and if you are more interested in another, we can then transfer your application. 

  • Everyone who is 18+ in your household will need to apply. This is because all adults are jointly and severally responsible to uphold the lease agreement. 

    Minors will only be added to the lease occupants and do not need to go through the application process.

  • Next, we will send you a copy of the draft lease and then we can schedule a time to meet to sign. You then have 48 hours to complete the lease and pay the security deposit.

  • Please see our Sample Lease Agreement.